Return Policy & Instructions
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to Personal Electronics Store within 30 days of the purchase date, subject to the
You may initiate a return or exchange online, by phone or Live Chat.
Fill Out the Online Return Form
Get an RMA (Return Merchandise Authorization) Number by filling out the online form found in the My Orders section, or by contacting us by phone or Live Chat.
Visit My Orders
Pack Your Item Properly
Place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged.
Ship Your Item with Return Label
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
Attn: Return Department1125 Orca Street Personalage Alaska 95050
Return an Item in Person
You may return an item to our Returns Department at our New York Superstore. Our Returns Department is located on 34th Street, around the corner from the SuperStore’s main entrance.
Please read conditions below. If all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. Personal Electronics Store can only refund the original purchase price. Shipping and handling fees are nonrefundable.
- Opened TVs, combos and monitors 37″ and larger — original packaging cannot be unsealed
- Opened computers and computer software — original packaging cannot be unsealed
- Electronic software downloads
- Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
- Any computers built or modified by B&H to customer specifications
- Select special-order merchandise, or any item indicated on the website as nonreturnable
- Underwater equipment that has been submerged
- Opened or unwrapped educational tapes and books
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Personal Electronics Store is not responsible for personal data or items left in returned merchandise. Personal Electronics Store is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.